Trackinno Maintenance

• Hierarchies: machine → component → critical parts
• QR codes and location data 
• Documentation and instructions

Build a hierarchical machine register where each machine at a customer site can be broken down into components and individual critical parts. Each machine is uniquely identified with its own QR code, and all documentation, maintenance instructions, and attachments are stored in one central place. You can also add location information for each machine, making them easy for technicians to find on site.

• Regular maintenance rounds
• Tasks based on operating hours or defined cycles
• Automatic tasks for supervisors

Create maintenance programs that automatically generate work based on time, operating hours, or other defined cycles. The system reminds supervisors of upcoming maintenance and creates the tasks directly in the schedule. All agreed maintenance rounds stay under control, without manual tracking.

• QR code–based reporting
• Customers can submit reports without logging in
• Reports are automatically linked to the correct machine

Customers can submit fault reports by scanning a machine’s QR code with their smartphone. The report is automatically linked to the correct machine in the system and routed to the responsible persons. No lost emails, no forgotten phone calls and all reports are stored, tracked, and fully traceable.

• Open tasks, priorities, and resources in one view
• Assign tasks to technicians and schedule them in the calendar
• Real-time operational overview

The dashboard provides real-time visibility into all open tasks, their urgency, and resource allocation. Supervisors can assign tasks directly to technicians’ mobile devices and schedule them in the calendar. At a glance, you can see who is working on what, which tasks are urgent, and which are waiting for resources. No need to call technicians during the day to check status.

• Open tasks, documentation, photos, and completion
• Materials and working hours recorded at the same time
• All data saved to the machine’s maintenance history

Technicians open a task in the mobile app (via QR code or work order number), document the completed work, take photos, record used materials and working hours, and mark the task as completed.

All information is automatically saved to the machine’s maintenance history and is immediately visible to supervisors. No paper forms, no duplicate data entry.

• Completed work and maintenance history
• Clear reporting for customers
• Full traceability across the entire machine lifecycle

The system keeps a record of all maintenance activities and stores them on the machine’s timeline. You can automatically generate customer reports, with all maintenance work, replaced parts, photos, and notes compiled into a single PDF report. Complete traceability ensures that documentation is always in order and also for regulatory inspections and audits.

• Spare parts catalog and structure: define which spare parts belong to each machine
• Stock levels and low-stock alerts for spare parts

Build a comprehensive spare parts catalog where you define which spare parts belong to each machine. Stock levels and threshold alerts can be set for spare parts to notify you when items are running low. Stock levels are automatically updated as spare parts are used in maintenance work, keeping inventory up to date without manual data entry.

• Ability to create purchase orders for suppliers
• Support for supplier catalogs
• Receiving and shelving automatically update stock levels

Create purchase orders directly to suppliers in Trackinno. The system supports supplier catalogs, and receiving and shelving automatically update inventory levels. You can also use low-stock alerts to support replenishment. When stock falls below the defined threshold, you know immediately when it’s time to reorder.

• Grant restricted views to external users, such as customers
• Define visibility by location or specific machines

Give limited access to external users, such as your customers. You can define visibility for a user to only a specific location or its machines, ensuring they see only the sites and data that belong to them. Customers can view their own machines’ maintenance history and reports in real time, without access to other customers’ information.

 

• Enable fault reports and service requests without login via a machine’s QR code
• A truly unique feature on the market

Your customers can scan a machine’s QR code with their smartphone to submit a fault report or service request, without logging in. Via the same QR code, they can also view publicly available machine information and attachments, such as maintenance instructions or user manuals. This provides a fast and easy way for customers to submit requests and access relevant information.

• Define a dedicated workflow for each type of task
• Example: “New → In progress → Work in progress → On hold → Completed”

Define a custom process workflow for each task type, for example: “New → In progress → Work in progress → On hold → Completed”. This provides detailed visibility into task queues and progress at each stage.

Processes help you manage large volumes of work more effectively, identify bottlenecks, and instantly see where tasks are getting congested in the workflow.

• Assign tasks to teams instead of individual users
• All team members see the same tasks

Assign tasks to teams rather than individual users. All team members see the same tasks and can pick them up flexibly. Staff changes are handled smoothly without the need to manually reassign tasks from one user to another.

Teams are especially useful for shift work and flexible resource planning. When someone is sick or on leave, other team members can take over the tasks without disruption.